Thursday, June 19, 2008

How to submit dump/snap file to IBM

How to submit dump/snap file to IBM


Open a case with IBM.
Log in as root.

At the command line, enter:
# sysdumpdev -L

Look at the dump size and then execute #df -Im to find a filesystem with enough space to proceed to packaging. These directions assume /tmp has enough space.

# snap -gfkGLDN
# cd /tmp/ibmsupt/dump
# ls

Ensure that unix.Z, dump.snap and dump.Z(or dump.BZ) are present.
# cd /tmp/ibmsupt
# snap -c

This will create a snap.pax.Z file in the /tmp/ibmsupt directory.

The snap file will need to be renamed to pmr#.branch#.countrycode.snap.pax.Z (US=000)
# mv snap.pax.Z

After the snap files have been renamed and you have a PMR number, ftp it to IBM:
ftp testcase.software.ibm.com
login: anonymous
password:
ftp> cd /toibm/aix
ftp> bin
ftp> put
ftp> quit

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